Project Artifact — Verizon / Benchmark Hospitality

COMMUNITY
OPERATIONS PROGRAM

Verizon / Benchmark Hospitality  |  Annapolis Junction, MD  |  Aug 2018 – Jun 2023  |  Community Manager & Peer Trainer
23 Community Managers
$1M Operations Budget
$2.7M+ Site Assets

ROLE SUMMARY

Program Record
Community Operations — Verizon / Benchmark Hospitality
Role Community Manager & Peer Trainer
Employer Verizon / Benchmark Hospitality
Location Annapolis Junction, MD
Dates Aug 2018 – Jun 2023
Standard Work Created, implemented and documented the matrices, protocols and procedures used by 23 community managers
Budget Ran a $1M operations budget
Assets $2.7M+ in site assets, including a Cisco-to-BlueJeans conference-room integration

RESULTS

Community Managers
23
Working from the matrices, protocols and procedures he created
Operations Budget
$1M
The operations budget he ran
Site Assets
$2.7M+
Including the conference-room systems
Integration
Cisco → BlueJeans
Conference-room integration

SCOPE OF WORK

1.0 — Community Operations
A. Standard Work
A.1 — Create the matrices, protocols and procedures
A.2 — Implement them across 23 community managers
A.3 — Document them
B. Budget & Assets
B.1 — $1M operations budget
B.2 — $2.7M+ in site assets
C. Technology
C.1 — Cisco-to-BlueJeans conference-room integration